Frequently Asked Questions
We understand how important it is that your package arrives promptly and securely.
If you have further questions, please don’t hesitate to contact us.
If for any reason you are not satisfied, returns will be accepted for a full refund for up to 14 business days from the date of receipt. Refunds are not permitted for special orders and/or any sizing or customizations made. Returned merchandise should be in the same condition as when it was received. Please include a copy of your invoice and all original items shipped.
Customers are responsible for return shipping costs.
In order to process your return and receive a refund please email customer service for an RNA confirmation number to be added on the returned shipping. Please allow up to ten working days for a return to process. Once your order has been processed, please allow two to three business days for the refund to appear on the credit card or paypal.
- Return Address -
KOZI D. GROUP INC.
14 NE 1st Ave Suite 302
Miami FL, 33132