Frequently Asked Questions
When will my order be shipped?
Where do you ship orders to?
We are currently able to accept online orders to shipping addresses within the United States, Canada, and Australia.
What delivery methods you use?
Shipping addresses within the United States, Canada, and Australia will be shipped with USPS, Fedex, or UPS 2nd Day Air delivery with signature confirmation only.
Will I be charged sales tax?
Sales tax is currently applied to all shipping addresses within Florida State. Rates of 7% will be added during the checkout process prior to order submission.
We understand how important it is that your package arrives promptly and securely.
If you have further questions, please don’t hesitate to contact us.
If for any reason you are not satisfied, returns will be accepted for a full refund for up to 14 business days from the date of receipt. Refunds are not permitted for special orders and/or any sizing or customizations made. Returned merchandise should be in the same condition as when it was received. Please include a copy of your invoice and all original items shipped.
Customers are responsible for return shipping costs.
In order to process your return and receive a refund please email customer service for an RNA confirmation number to be added on the returned shipping. Please allow up to ten working days for a return to process. Once your order has been processed, please allow two to three business days for the refund to appear on the credit card or paypal.
- Return Address -
KOZI D. GROUP INC.
14 NE 1st Ave Suite 302
Miami FL, 33132